PRIVACY POLICY

1. INTRODUCTION

ZNT Detailing ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website zntlv.com (the "Website") or use our mobile auto detailing services (the "Services").

By using our Website or Services, you consent to all practices described in this Privacy Policy. If you do not agree, please do not use our Website or Services.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, service address
• Vehicle Information: Make, model, year, color, license plate, VIN, condition details
• Payment Information: Credit/debit card information, billing address (processed securely through third-party processors)
• Account Information: Username, password, preferences (if account created)
• Communications: Service requests, feedback, reviews, support inquiries, complaints
• Marketing Preferences: Email/SMS opt-in status, communication preferences
• Images: Photos of vehicles, service locations (if provided)

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers, mobile network information
• Usage Data: Pages visited, links clicked, features used, time spent, referring/exit pages, search terms
• Location Data: GPS coordinates (mobile), IP-based location, service addresses
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixels, local storage, browser fingerprinting
• Analytics Data: Google Analytics, Facebook Pixel, conversion tracking, heatmaps, session recordings
• Advertising IDs: Google Advertising ID, Apple IDFA (for mobile apps if applicable)

2.3 Information from Third Parties

• Social Media: Information from Facebook, Google, Instagram when you interact with our pages or ads
• Payment Processors: Transaction confirmations, payment status
• Marketing Partners: Lead generation services, referral partners
• Public Sources: Business directories, public records
• Reviews Platforms: Google Reviews, Yelp, Facebook Reviews

3. HOW WE USE YOUR INFORMATION

We may use collected information for any lawful purpose, including but not limited to:

3.1 Service Delivery

• Processing and scheduling service appointments
• Providing mobile detailing services
• Communicating about your service (confirmations, reminders, updates)
• Processing payments and invoicing
• Customer service and support

3.2 Business Operations

• Improving our services and customer experience
• Analyzing service trends and customer preferences
• Training employees and quality control
• Preventing fraud and ensuring security
• Legal compliance and record keeping
• Insurance claims processing

3.3 Marketing and Communications

• Sending promotional offers, discounts, and newsletters
• Remarketing and retargeting advertising
• Customer satisfaction surveys
• Birthday and holiday greetings
• Service recommendations based on history
• Creating lookalike audiences for advertising
• Social media marketing

3.4 Analytics and Improvement

• Understanding website traffic and usage patterns
• A/B testing and optimization
• Market research and trend analysis
• Developing new services and features
• Creating aggregated and anonymized reports

4. COOKIES AND TRACKING TECHNOLOGIES

We use various tracking technologies to collect information, including:

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Google Analytics, Hotjar, Microsoft Clarity
• Marketing Cookies: Google Ads, Facebook Pixel, LinkedIn Insight Tag
• Preference Cookies: Remember your settings and preferences
• Social Media Cookies: Enable social sharing and embedded content

4.2 Third-Party Cookies

Third parties may place cookies through our Website for:

• Targeted advertising
• Analytics and measurement
• Social media integration
• Payment processing
• Customer support tools

4.3 Your Cookie Choices

• Browser settings to block or delete cookies
• Google Analytics Opt-Out Browser Add-on
• Ad industry opt-out tools (NAI, DAA)
• Do Not Track settings (Note: We do not currently respond to DNT signals)

Disabling cookies may impact website functionality and your user experience.

5. HOW WE SHARE YOUR INFORMATION

5.1 Service Providers

We share information with trusted third parties who assist us:

• Payment Processing: Stripe, PayPal, Square, merchant banks
• Cloud Services: Google Cloud, AWS, Microsoft Azure
• Communications: Twilio (SMS), SendGrid (email), Mailchimp
• Analytics: Google Analytics, Facebook Analytics
• Advertising: Google Ads, Facebook Ads, Instagram Ads
• Customer Support: Help desk software, CRM systems
• Scheduling: Booking and calendar management tools

5.2 Business Partners

• Referral partners and affiliates
• Insurance companies (for claims)
• Vehicle manufacturers (for warranty services)
• Product suppliers and distributors

5.3 Legal and Safety

We may disclose information when required:

• To comply with legal obligations, subpoenas, or court orders
• To protect our rights, property, or safety
• To investigate fraud or security threats
• To enforce our Terms of Service
• In connection with legal proceedings

5.4 Business Transfers

If we sell, merge, or transfer our business, your information may be transferred to the successor entity.

5.5 Aggregated Data

We may share aggregated, anonymized data that cannot identify you for any purpose.

5.6 With Your Consent

We may share your information for other purposes with your explicit consent.

6. DATA RETENTION

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and tax obligations (minimum 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain business records and analytics
• Comply with industry standards and best practices

Even after account deletion, we may retain certain information for legal, security, and business continuity purposes.

7. DATA SECURITY

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Access controls and authentication
• Regular security audits and updates
• PCI DSS compliance for payment processing
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

8. YOUR RIGHTS AND CHOICES

8.1 Access and Update

You may request access to or updates of your personal information by contacting us.

8.2 Opt-Out Options

• Marketing Emails: Unsubscribe link in emails or contact us
• SMS Messages: Reply STOP or contact us
• Push Notifications: Device settings (if app available)
• Cookies: Browser settings and opt-out tools
• Targeted Ads: Ad network opt-out pages

8.3 Data Deletion

You may request deletion of your personal information, subject to legal requirements and legitimate business needs.

8.4 Data Portability

You may request your data in a portable format where technically feasible.

8.5 California Privacy Rights (CCPA)

California residents have additional rights including:

• Right to know what personal information we collect, use, and share
• Right to delete personal information (with exceptions)
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined under CCPA.

8.6 Nevada Privacy Rights

Nevada residents may opt-out of the sale of covered information by contacting us.

9. CHILDREN'S PRIVACY

Our Services are not intended for children under 18. We do not knowingly collect information from children. If we learn we have collected information from a child under 13, we will delete it.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. By using our Services, you consent to such transfers.

11. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

12. SOCIAL MEDIA

We may maintain pages on social media platforms. Your interactions with these pages are governed by the platform's privacy policy, not ours. Information you provide publicly may be collected and used by us.

13. DO NOT TRACK SIGNALS

We do not currently respond to Do Not Track (DNT) browser signals. We may track users across websites and over time for analytics and advertising purposes.

14. DATA BREACH NOTIFICATION

In the event of a data breach that may compromise your personal information, we will notify affected users as required by applicable law, typically within 72 hours of discovery.

15. UPDATES TO THIS POLICY

We may update this Privacy Policy at any time without prior notice. Changes are effective immediately upon posting. Your continued use of our Services after changes constitutes acceptance.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date indicates when it was last revised.

16. CALIFORNIA SHINE THE LIGHT LAW

California residents may request information about disclosure of personal information to third parties for direct marketing purposes. To make such a request, contact us using the information below.

17. EUROPEAN USERS (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

Our legal basis for processing includes consent, contract performance, legal obligations, and legitimate interests.

18. CONTACT INFORMATION

19. CONSENT